I'm Carla Abrahams, an internationally experienced English educator and customer service professional. I bring curiosity, care and a practical, people-centred approach to every opportunity.
My professional journey spans education, customer service, banking and administrative support.
Since 2018, I have taught English in Thailand and Kuwait to kindergarten, primary, secondary and adult learners. My teaching experience includes classroom instruction, English communication, language camps and online lessons.
Before moving into education, I built a strong foundation in customer-facing and financial services roles. These experiences strengthened my communication, problem-solving, attention to detail and ability to work responsibly with confidential information.
I value inclusive environments, clear communication and the opportunity to help people build confidence and achieve their goals.
A versatile background combining education, service and dependable operational support.
English language development, phonics, early literacy, lesson planning, classroom management and engaging learning experiences for children and adults.
Customer support, account enquiries, complaint resolution, explaining information clearly and building positive customer relationships.
Accurate data handling, record checking, confidential information, process support, organisation and attention to detail.
Experience across international education and established customer-service environments.
Teaching English communication and language skills to kindergarten, primary and secondary learners. Experience includes phonics and early literacy, homeroom responsibilities, adult English camps and online lessons.
Taught young learners at F1 level, supporting foundational English development and classroom learning.
Started in customer service, supporting medical claims, benefits and account enquiries. Promoted to Specialist after one year, handling more complex account matters, financial-system queries and complaints, including support for government-employed and high-profile clients.
Assisted customers with loan enquiries and applications. Recognised as a top salesperson on three separate occasions.
Checked the accuracy of client financial and personal information entered by colleagues and signed off completed records, handling confidential information responsibly.
Supported customers with service enquiries and day-to-day account-related assistance.
Provided casual secretarial and administrative assistance in a family business.
Additional training includes supporting learners with ADHD and autism.
I'm interested in opportunities where I can contribute my experience in education, customer support, administration and people-focused work. I welcome professional enquiries and conversations about suitable roles.
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